Terms of Service

These Terms of Service (“Terms”) govern your use of the 24/7 Mom mobile app and web app (together, the “Service”), operated by Batoom LLC (“we”, “us”, “24/7 Mom”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Acceptance & eligibility

You must be at least 18 years old to create a 24/7 Mom account. The Service is intended for adult parents and caregivers managing their household.

By creating an account, you represent that:

• You are at least 18 years old.
• The information you provide is accurate and current.
• You have the legal authority to provide information about other members of your household (spouse/partner, children) and to authorize 24/7 Mom to use that information for the purposes described in our Privacy Policy.

2. Your account & responsibilities

You are responsible for:

• Maintaining the security of your sign-in credentials (we use Clerk for authentication; treat your Google/Apple sign-in like any other credential).
• All activity that occurs under your account.
• Keeping your contact and household information accurate.
• Notifying us promptly at support@247mom.ai if you suspect unauthorized access to your account.

We may suspend or terminate your account if you violate these Terms, abuse the Service, or use it in a way that creates risk for us or other users. See Section 8.

3. Acceptable use

You agree NOT to use the Service to:

• Violate any law or third party’s rights.
• Impersonate any person or misrepresent your relationship to another person whose data you provide (including children).
• Access another user’s account or data, or attempt to bypass security controls.
• Reverse-engineer, decompile, or attempt to extract source code from the app or our agent runtime.
• Use the Service to send spam, harass, harm, or defraud other people via the connected services (Gmail, etc.) we operate on your behalf.
• Use the Service for any unlawful, deceptive, or harmful purpose.

We may remove content or actions taken via the Service that violate this section, and we may suspend or terminate accounts that repeatedly violate it.

4. Connected services

The Service offers integrations with third-party services including Google (Gmail, Calendar), your school’s Canvas/Learning Management System, Instacart, and Crossmint. When you connect a third-party service:

• You grant 24/7 Mom permission to act on your behalf within that service, scoped to the specific OAuth grant you authorize. The exact scopes are listed in our Privacy Policy.
• You retain ownership of the data those services hold. 24/7 Mom does not assert ownership over your Gmail messages, Calendar events, or LMS records.
• You may disconnect any connected service at any time via Settings. We will revoke the access token where the provider supports a revoke endpoint and stop using the corresponding data.
• The third-party service has its own terms and privacy policy that you agreed to when you signed up for it; those continue to apply.
• We are not responsible for actions or outages of third-party services, but we will surface relevant errors to you.

5. Financial transactions

Some features of the Service involve money:

• Stablecoin payments (via Crossmint). Where the Service facilitates a purchase paid in stablecoin (e.g., USDC), the transaction is processed by Crossmint. Crossmint is the payment processor; we receive a record of the transaction so we can show you order status. You are responsible for understanding the nature of stablecoin payments, including that on-chain transactions are typically irreversible.
• Instacart handoff. When you choose to convert a shopping list into an Instacart order, the Service generates a shareable Instacart URL. You transact with Instacart directly, not with 24/7 Mom. 24/7 Mom is not the seller or the fulfillment partner; Instacart’s terms apply to the order, payment, and delivery.
• Subscription (if applicable). [Pending — subscription tier and pricing not yet defined. Once defined: monthly/annual, billing through Apple/Google/RevenueCat, auto-renewal, cancellation, refund policy.]

We do not store credit-card numbers, bank-account details, or wallet private keys.

6. Disclaimers

The Service is provided “as is” without warranties of any kind. We do not warrant that the Service will be uninterrupted, error-free, or that any information generated by the agent is accurate or complete.

Specifically:

7. Limitation of liability

Limitation of Liability. To the maximum extent permitted by applicable law, Batoom LLC’s total cumulative liability arising out of or relating to these Terms or the 24/7 Mom service shall not exceed the total fees paid by the user to Batoom LLC in the twelve (12) months immediately preceding the claim. In no event shall Batoom LLC be liable for indirect, incidental, consequential, special, or punitive damages, even if advised of the possibility of such damages.

[Pending counsel review — particularly the cap formula given current pre-revenue state of the service.]

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential or incidental damages; in those jurisdictions, our liability is limited to the greatest extent permitted by law.

8. Termination

By you. You may terminate your account at any time via Settings → Delete account. Doing so triggers the full deletion cascade described in our Privacy Policy: your account and all associated data are removed from our systems, your OAuth grants are revoked where supported, your agent container and its memory are destroyed, and your Clerk identity is deleted.

By us. We may suspend or terminate your account at any time, with or without notice, if you:

• Violate these Terms.
• Use the Service in a way that creates legal or security risk for us or other users.
• Pose a danger to other people through the Service (including through connected email or messaging features).
• Fail to pay amounts due (if and when subscriptions are introduced).

We will, when reasonably possible, give you notice and an opportunity to export your data before terminating.

Effect of termination. On termination, your access to the Service ends. The data-deletion behavior described above applies whether termination is initiated by you or by us.

9. Changes to these Terms

We may update these Terms from time to time. For material changes we will notify you in the app or by email at least [pending — notice window] before the change takes effect. The most recent version is always available at [pending — public URL]. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

10. Dispute resolution — arbitration and class action waiver

[Pending counsel review — placeholder language below; final terms subject to legal review.]

Any dispute, claim, or controversy arising out of or relating to these Terms or the 24/7 Mom service, including the breach, termination, enforcement, interpretation, or validity thereof, shall be resolved through binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, except where prohibited by applicable law.

Class Action Waiver. You and Batoom LLC agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action, class arbitration, or representative action against Batoom LLC, except where such waiver is prohibited by applicable law.

Opt-Out Right. You may opt out of this arbitration and class action waiver clause by sending written notice to privacy@247mom.ai within 30 days of first accepting these Terms. Opting out will not affect any other aspect of your relationship with 24/7 Mom.

Nothing in this section prevents either party from seeking injunctive or other equitable relief in court for matters relating to intellectual property, security, or unauthorized access.

11. Governing law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.

12. Contact

For questions about these Terms:

These Terms are effective June 1, 2026.